Service begins where expectations end. Until my expectations have been met, service has not yet begun.
This is all relative, of course. It is personal. Everyone is personally accountable. The failure of one need not condemn others to failure. The failure of one may be reconciled, amended, rectified, redeemed by another. I have a responsibility, too, to make my wishes known, to make my expectations known.
To the extent that my expectations are surpassed – to that very extent – that is the measure of service. Good enough is not good enough, but merely mediocre, not meeting expectations, not even yet in the game. Better than I anticipated you to be, better than I thought you would be, transcending my imagining of how good you might possible be, herein lies the realm of service.